Transform Your Travel Experience

Terms of Service

Last Updated: November 2024

1. Acceptance of Terms

By accessing and using Prime Travel Access services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Service Description

Prime Travel Access provides premium travel benefits including airport lounge access, priority boarding privileges, hotel upgrades, travel insurance, and concierge services through partnerships with airlines, hotels, and service providers worldwide.

3. Membership Terms

Memberships are valid for one year from the date of purchase. Benefits are subject to availability and partner terms. Members must present valid identification and membership credentials to access services.

4. Payment and Refunds

Membership fees are charged annually in advance. We offer a 30-day money-back guarantee for new members. Refunds after 30 days are prorated based on unused benefits.

5. User Responsibilities

Members agree to use services responsibly, provide accurate information, and comply with partner facility rules and regulations. Misuse of benefits may result in membership termination.

6. Limitation of Liability

Prime Travel Access is not liable for partner service interruptions, flight delays, or circumstances beyond our reasonable control. Our liability is limited to the annual membership fee paid.

7. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws including GDPR.

8. Changes to Terms

We reserve the right to modify these terms with 30 days notice to members. Continued use of services constitutes acceptance of updated terms.

9. Contact Information

For questions about these terms, contact us at [email protected] or call +1 (212) 555-0147.

Privacy Policy

Last Updated: November 2024

1. Information We Collect

We collect personal information including name, email, phone number, travel preferences, payment information, and usage data to provide and improve our services.

2. How We Use Information

Your information is used to process memberships, provide travel benefits, communicate service updates, improve our offerings, and comply with legal requirements.

3. Information Sharing

We share necessary information with airline and hotel partners to provide benefits. We do not sell personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information.

5. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal information. Contact us at [email protected] to exercise these rights.

6. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

7. International Transfers

Your information may be transferred to countries outside your residence for processing. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Inactive accounts are deleted after 3 years.

9. Contact Us

For privacy questions or to exercise your rights, contact our Data Protection Officer at [email protected] or +1 (212) 555-0147.

Cookie Policy

Last Updated: November 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how you use our services.

2. Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security.

Analytics Cookies: Help us understand website usage and improve performance.

Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

Preference Cookies: Remember your settings and personalization choices.

3. Cookie Management

You can control cookies through our cookie preference center or your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Cookies

We use services from Google Analytics, Facebook, and other partners that may set their own cookies. These are governed by their respective privacy policies.

5. Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain until their expiry date or until you delete them.

6. Updates to This Policy

We may update this cookie policy to reflect changes in our practices or applicable laws. Check this page periodically for updates.

7. Contact Information

For questions about our cookie practices, contact us at [email protected].

DMCA Policy

Last Updated: November 2024

1. Respect for Intellectual Property

Prime Travel Access respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices in accordance with the Digital Millennium Copyright Act.

2. Filing a DMCA Notice

If you believe your copyrighted work has been infringed, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative

• Identification of the copyrighted work claimed to be infringed

• Location of the allegedly infringing material on our website

• Your contact information including address, telephone number, and email

• A statement of good faith belief that use is not authorized

• A statement under penalty of perjury that the information is accurate

3. Designated Copyright Agent

DMCA notices should be sent to:

Prime Travel Access DMCA Agent
875 Broadway, Suite 301
New York, NY 10003
Email: [email protected]
Phone: +1 (212) 555-0147

4. Counter-Notification Process

If you believe material was removed in error, you may file a counter-notification with the same contact information above.

5. Repeat Infringer Policy

We may terminate accounts of users who are repeat copyright infringers in accordance with our Terms of Service.

GDPR Compliance

Last Updated: November 2024

1. Legal Basis for Processing

We process personal data based on:

• Contract: To provide membership services and travel benefits

• Legitimate Interest: To improve services and prevent fraud

• Consent: For marketing communications and optional features

• Legal Obligation: To comply with applicable laws and regulations

2. Data Subject Rights

Under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data

• Right to Rectification: Request correction of inaccurate data

• Right to Erasure: Request deletion of your data

• Right to Restrict Processing: Limit how we use your data

• Right to Data Portability: Receive your data in a structured format

• Right to Object: Object to processing based on legitimate interests

3. Data Protection Officer

Contact our Data Protection Officer for GDPR-related inquiries:

Email: [email protected]
Phone: +1 (212) 555-0147
Address: 875 Broadway, Suite 301, New York, NY 10003

4. Data Transfers

When transferring data outside the EEA, we ensure adequate protection through:

• EU-US Privacy Shield certified providers

• Standard Contractual Clauses

• Adequacy decisions by the European Commission

5. Automated Decision Making

We may use automated processing for fraud prevention and service personalization. You have the right to request human review of automated decisions.

6. Data Breach Notification

We will notify relevant supervisory authorities and affected individuals of data breaches within 72 hours when required by law.

7. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.